Call Center Supervisor Full-Time in Laval

Industry: Unknown Position Overview: Summary Under the supervision of the Customer Service Manager, the call center coach is responsible for the agents, ensuring the smooth running of the operations and the performance of the team. He is expected to mentor and motivate the team by counseling, coaching and regular feedback in order to achieve the objectives of the work. He supports operations and manages more complex situations. Responsibilities · Coach agent behaviors to improve the metrics of the Call center · …

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