Customer Support Technician permanent in Laval

Industry: Unknown Alteo is looking for a Customer Support Technician for a permanent job based in Laval. Responsibilities: - Answer phone calls and emails regarding the use of our software - Ensure clients have all the support they need to solve their problems in a timely manner - Update the CRM database and internal notes following all email or phone interactions - Identify and route requests for support to appropriate resources for serious technical issues - Play a proactive role by improving available tools a…

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